Privacy Policy

This Privacy Policy regulates the processing of users' personal data (hereinafter, “User” or ‘Users’), collected in connection with the use of the website (hereinafter, “website”) and other activities related to the services provided by LTPlabs, S.A.

We ensure compliance with the obligations arising from Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, General Data Protection Regulation (hereinafter “GDPR”), Law No. 58/2019 of August 8, and other legislation on the protection of personal data and privacy.

Respect for your privacy, the protection of your personal data, and compliance with the applicable legal obligations in this area is a priority for us, which is why we are committed to only processing your personal data that is strictly necessary to provide you with the best service, ensuring respect for your privacy, transparency in information, and the application of best practices in the field of security and protection of personal data.

The Data Controller is LTPlabs, S.A. (hereinafter, “LTPlabs”), with headquarters at Avenida da Senhora da Hora, n.º 459, 4460-422, Senhora da Hora, Porto, Portugal, with a single registration number and legal entity number 513226389.

If you need to contact us, you can do so via the following email address: privacy@ltplabs.com.

Without prejudice to the browsing data necessary for the proper management of the website, you can access and use this website without necessarily providing any personal data.

In this context, the processing of your personal data through the website has the following purposes, legal bases, and retention periods:

i.    Contact Management

LTPlabs provides various means of contact on the website, including phone numbers, emails, and an online form, to allow Users to contact us about issues related to the services provided.

The legal basis for this processing of personal data is based on pre-contractual procedures. Your data will be retained until it is no longer necessary to provide the appropriate assistance/clarification.

ii.    Newsletters

The processing of this personal data is necessary for LTPlabs to send you personalized electronic communications, including newsletters.

This processing is based on the consent given by the user for this purpose, under the terms defined in the applicable legislation. Your data will be kept until you withdraw your consent (opt-out).

iii.    Recruitment (“Careers”)

LTPlabs processes the personal data provided by candidates for the purpose of reviewing applications, evaluating professional profiles, contacting candidates, and making hiring decisions.

This processing of personal data is based on your consent, expressed by submitting your application via the online form available on the website, in the “Careers” section.

If you are not selected for the position you applied for, we will retain your personal data for a period of 12 (twelve) months, after which your CV will be deleted.

With regard to the processing of personal data carried out through services provided to customers by LTPlabs, these have the following purposes and legal bases:

i. Project management

The processing of this personal data is necessary for LTPlabs to provide its services. This processing is based on the fulfillment and execution of the contractual relationship with the customer.

With regard to billing data, it will be retained for 10 years, under the terms and in accordance with applicable law.

With regard to the processing of analytical data, in the context of providing services to its customers, LTPlabs acts as a subcontractor and ensures the regularization of such processing through the conclusion of data processing agreements. LTPlabs retains this data (which is not only personal data, but also analytical data) for the period determined and agreed with the customer.

In the context of the processing of personal data carried out by the website, we collect the following categories of data from users (and job applicants), namely:

- Browsing data (e.g., IP address, web browser version, operating system, location, browsing behavior: clicks, duration, number of visits, source of visits);

- Personal identification and contact data (e.g., name, email);

- Data relating to professional experience (CV, educational qualifications).

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In the context of personal data processing carried out in the context of project management and service provision to customers, we collect the following categories of data, namely:

- Contact details (project contact person: name and email);

- Customer identification data

- Financial data for contracted products (NIPC);

- Communications (voice, email) for transaction analysis and automatic classification.

The objectives of LTPLabs with the implementation of ISO 27001 are:

- Ensure the confidentiality, integrity and availability of information, services and infrastructures;

- Obtain and maintain an ISO/IEC 27001 certification;

- Ensure that processes and policies comply with the requirements of relevant stakeholder laws or regulations;

- Raise awareness and make the concern with information security in LTPLabs’s team a day-to-day practice;

- Keep the number of incidents low.

LTPlabs does not process sensitive data categories that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, nor does it process genetic data, biometric data for the purpose of uniquely identifying a person, data concerning health, or data concerning a person's sex life or sexual orientation.

The data collected is processed by internal employees, designated for this purpose and authorized to process the data through specific instructions given in accordance with current legislation. In certain cases, LTPlabs may disclose your personal data, to the extent strictly necessary, to third parties who provide services to us (“Subcontractors”) for the purposes mentioned above and under contractual obligations and instructions established with them.

LTPlabs does not transfer and/or store personal data outside the European Economic Area.

Your data may be communicated to authorities or third parties when the transmission is carried out in compliance with a legal and/or contractual obligation, at the request of the National Data Protection Commission (“CNPD”) or another relevant supervisory authority and/or by court order.

Under no circumstances do we share your personal data with other companies or brands for other commercial purposes.

Under applicable law, and as the owner of personal data, you may at any time request the right to access, rectify, erase your personal data, restrict processing, object, and portability.

In cases where you have given your consent to certain processing of your personal data, you may withdraw it at any time.  

To exercise any of these rights, you must send a request to the following email address: privacy@ltplabs.com.

Without prejudice to the foregoing, you may also lodge a complaint with the National Data Protection Commission (“CNPD” – www.cnpd.pt) if you believe that the processing of your personal data violates applicable law.

We have a variety of information security measures in place, in line with national and international best practices, to protect your personal data, including technological controls, administrative, technical, and physical measures, and procedures that ensure the protection of your personal data, preventing its misuse, unauthorized access, disclosure, loss, improper or inadvertent alteration, or destruction.

However, it is the responsibility of Users to ensure and guarantee that the devices and equipment used to access this website are adequately protected against harmful software, computer viruses, and worms.

We may provide links to other websites of interest, but we are not responsible for the privacy policy, cookie policy, or terms of use of those websites.

When you access other websites through the links provided, the entities managing those websites may collect information about you. We recommend that when you access other websites, you consult all the information and conditions mentioned above.

This Privacy Policy may be reviewed and updated at any time, and these changes will be duly publicized on the website.

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Date of last update: 19/12/2025